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Those queued messages are accessible by the Way to Health Team. If you wish to receive an Excel file for your project, please place a service request via our Help Desk. The volume of inbound messages during this window of time was very low.
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Most study and clinical teams have standard processes for manually adjusting data as needed (e.g. adjusting points, levels, financial incentives). You should continue to follow these processes. If you need assistance, please place a service request via our Help Desk.
Lessons learned and next steps
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