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Data feeds for these devices were queued by the vendor during the offline window and sent to Way to Health when internet access was restored. You can view this in Manage Data and filter on a Time Stamp date timestamp of 1/3/2020 (previous day’s data), sorting by “Received in WTH” date/time to get a full history of incoming data.
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Because the evaluation time point for most daily device data (e.g. steps, fluid intake) occurs during the overnight hours, it is very possible that participants received late incorrect messaging on January 4th regarding their progress in the study or program from the previous day (January 3rd). For example, an 8am morning message about reaching a goal may have evaluated the participant as non-compliant ,or not reaching their goal, simply because the data didn’t come through until the next morning when Way to Health came back online. The system had already evaluated and the message was queued for delivery prior to the new device data coming in after 10:30am that morning.
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