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The “ClinCard card number” field and “Virtual ClinCard” toggle are only accessible via the participant’s profile on the admin portal, not the participant portal. For virtual cards, make sure email address is populated and toggle Virtual ClinCard to ON. For physical cards, enter the 8|12* digit token number that is shown through the window of the ClinCard envelope you receive from Penn Finance.
* The token number should be 8 digits for Mastercard and 12 digits for Visa.
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At 4:50am each morning, W2H sends a list of all new participants in active statuses with ClinCard token numbers OR virtual toggled on to the Greenphire ClinCard system. ClinCard sends W2H a successful registration acknowledgement back to W2H and they are then marked as registered. If the token number is invalid, a software alert will generate in W2H. |
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