Error # | Name & Twilio Link | Meaning | Troubleshooting | Can W2H do anything about this error? |
---|---|---|---|---|
30003 | The phone number is unavailable or unreachable | Confirm the following with the participant:
| No | |
30005 | The phone number is unknown, inactive, or no longer in service | No | ||
30006 | The phone number is a landline or the destination carrier is unreachable | Contact participant.
| No | |
30007 | The message was blocked by Twilio or the carrier because the content seems like spam, fraud, or abuse. | Identify 3+ participants impacted in the last 72 hours. Submit a help desk ticket at support.waytohealth.org with the blocked message content & W2H IDs for impacted participants. W2H support will work with you to update your messaging language to reduce or eliminate ongoing filtering. | Yes |
If you encounter a message failure incident from Twilio that isn't on this list, please visit their website https://www.twilio.com/docs/api/errors#3-anchor to find out more.