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What is a ClinCard?

A ClinCard is a reloadable prepaid card. It is available as a a payment option for paying research participants. It is a fast and safe way to pay participants. Greenphire also provides tools for researchers to load, track, and report on your studies' payments in real-time. 

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If you are a study with the University of Pennsylvania, you can submit a request to obtain ClinCards through the University's Division of Finance department: https://www.finance.upenn.edu/disbursements-accounts-payable/paying-human-subjectsothers. Your W2H liaison will email the ClinCard UPenn team to let them know you will be submitting a request at DoFClinReq@pobox.upenn.edu. You will follow this process:

  1. You will submit a request via the form in the link above and fills out all applicable fields.

  2. Answer Yes to the "Is this study using the Way to Health system?" question.

  3. You do not need to fill out the Payment Schedule section. Note: If the study is making a single payment that is over $100 at the same time for all participants, then you should set up a milestone payment so payments do not go into a pending status.

  4. Disbursements Project Team sets up the study in the ClinCard site. In naming the study, please include (W2H) at the end. This way, they always know which ones are associated with W2H.

  5. Email W2H liaison to get the Clincard Study ID# for the study.

  6. Disbursement Project Team will reply to the request, copying the W2H team (waytohealth@pennmedicine.upenn.edu), with the Clincard Study ID#. The Site ID# is always 7242.

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Note: You must have a pennkey in order to submit a request for ClinCards. 

If you are a study using Way to Health outside of the University of Pennsylvania and have a subcontract with Penn faculty, you may be set up as a sponsored guest and can take advantage of the automated Clincard integration by routing funds through the subcontract. Your W2H implementation lead can set you up as a sponsored guest: https://pennkeysupport.upenn.edu/sponsor-guests.

If you are are a study using W2H outside of the University of Pennsylvania without a subcontract, your institution may already have an account set up with Greenphire and you can refer to your institution's finance department to set up ClinCards to pay your study's participants. W2H will track payment balances and your team can manually pay out participants.

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