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Diagnosing and solving specific problems

Problem: Fitbit devices show as Unstable

Due to some underlying technical quirks with multiple Fitbit devices, sometimes Fitbit devices can show on the devices page as Unstable (white background) rather than Working (green background). As long as data is continuing to flow, the Unstable status by itself is not cause for concern. Reauthorizing or other troubleshooting is only required if there are other issues going on (such as data not coming in or coming late).

Problem: No Steps or 0s

There are a few possible root causes for no step data in Manage Data or step counts of 0. Check the following things, and then the table below summarizes which set of symptoms suggest a particular root cause and the solutions for that root cause.

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