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  1. Login to Twilio and click on the chat bubble symbol to get to the SMS Logs page.      
  2. Click the SMS link and it will open up the Messaging Services page.                                                                                                                                                            
  3. On that page you can click the "+" button to create a new Messaging Service.                                                                                                                                          
  4. A pop-up will trigger where you can enter the Friendly Name for the Messaging Service. For the Use Case, you will want to select "Mixed". 
  5. Once you have created a new messaging service, it will open up its Settings. For Inbound Settings, select "Send an incoming_message webhook" and include this URL in the Request URL field: https.://app.waytohealth.org/devices/webhook. You In the Fallback URL field, put: https://twimlets.com/echo?Twiml=%3CResponse%3E%3CMessage%3EDue%20to%20a%20system%20error%2C%20your%20message%20was%20not%20received.%20Please%20try%20again%20in%20a%20few%20minutes.%3C%2FMessage%3E%3C%2FResponse%3E You do not need to setup any Outbound Settings.                                                                                               
  6. In the Features page, you will be able to enable other features as previously mentioned (Advanced Opt-Out, Sticky Sender, etc.). 
  7. Lastly, you can navigate to the Numbers page to add the Twilio numbers you bought for the Messaging Service. Click the "+" button to search for the Twilio number and add it there. 
  8. Once you have the Messaging Service setup in Twilio, you will need to go back to W2H Manage Study → Settings and update the Twilio Text Number to use the new Messaging Service. 

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