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You will be able to schedule these structured conversations OR you can trigger a conversation based on a participant texting in a certain keyword. How do triggers work? Well, say a participant texts in “I am in pain” and pain is the keyword you determined, the conversation you created will then trigger asking the participant about their pain.
Another addition to message scheduling is the ability to easily set your business, nights and weekend hours study wide. With this new feature your responses to participants can be different depending on your business hours schedule.
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