July 3, 2019

Created by Stephanie Brown (Unlicensed)
Last updated: Jul 02, 2019 by Former user (Deleted)
3 min read

Highlights (7.0)

  • Personalized Setting for Default Tab in Participant Profile

  • NEW Participant Messaging

    • Text Message Conversations

    • Conversation Branching Logic

    • Keyword Responses

    • Business Hours, Nights and Weekends Scheduling

    • Variables in Conversations

Platform-Wide Updates

This new feature can’t be overlooked…

Personalized Setting for Default Tab in Participant Profile

When you navigate into a participant’s profile, you automatically land on the participant’s general info page. This page is a good overview of some participant information, but isn’t likely used often in the day-to-day management of your participants. So we decided to put the option in your hands, you can now choose which tab will default to open when navigating to a participant’s profile! For example, If you are mostly monitoring a participant’s inbox, you can choose the sms inbox tab to be your default. This means, every time you navigate to a participant’s profile, that will be the tab that opens!

How can you utilize this feature? Go to your profile settings by logging into W2H and clicking your name in the top right corner. Here you can choose your default tab in the participant profile!

 

Okay, on to the SUPER cool stuff…

NEW Participant Messaging

W2H now has text message conversations! What does this mean? Well, in the past, we had bidirectional text, but could really only ask one question and get one response. Well now, we can have conversations over text with branching logic based on participant responses! You could have a conversation asking your participants 50 consecutive questions if you wanted… but that might be a little too much.

Text conversations will be built like a survey, with questions types of: free text, multiple choice or yes/no. With participant responses that are defined, like multiple choice and yes/no, you will be able to build different branches of questions based on a participant’s response.

You will be able to schedule these structured conversations OR you can trigger a conversation based on a participant texting in a certain keyword. How do triggers work? Well, say a participant texts in “I am in pain” and pain is the keyword you determined, the conversation you created will then trigger asking the participant about their pain.

Another addition to message scheduling is the ability to easily set your business, nights and weekend hours study wide. With this new feature your responses to participants can be different depending on your business hours schedule.

Variables will also be available in your text conversations, making it easy to personalize the messages for your participants!

Check out our user guide by clicking here to learn more!

 

 

 

Behind the Scenes

  • Use 'display' answer in data/survey variables rather than coded value

  • Post failures of individual worker jobs to sentry

  • Race Conditions for events

  • Backend behavior for standard (non-conversation) response actions