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A date event block that runs on multiple dates can be configured in the event schedule to send outbound messages to participants at the beginning of each holiday and turn off their outbound messaging for the rest of the holiday. This can be used to adjust scheduled program messaging that sends to participants.
Under manage study > study arms > manage event schedule for For each study arm, navigate to Manage Study > Study Arms > Manage Event Schedule and create a new event block. For “How are events in this block triggered?”, select on specific date(s). Name the block “Holidays”, then select each of the holiday dates for your program.
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Custom dates in messaging schedules can be used to handle inbound texts sent by participants to your program on holidays. Go to manage study Manage Study > messaging Messaging > schedules Schedules tab. If your program has keyword responses that are specific for holidays, then create a unique schedule called holidays that applies on the dates of your program holidays.
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