Holiday schedules

Two features can be used to adjust outbound and inbound messaging on holidays, respectively:

1. Date event blocks that run on multiple dates (outbound messaging)

2. Custom dates in messaging schedules (inbound messaging)

A date event block that runs on multiple dates can be configured in the event schedule to send outbound messages to participants at the beginning of each holiday and turn off their outbound messaging for the rest of the holiday. This can be used to adjust scheduled program messaging that sends to participants.

For each study arm, navigate to Manage Study > Study Arms > Manage Event Schedule and create a new event block. For “How are events in this block triggered?”, select on specific date(s). Name the block “Holidays”, then select each of the holiday dates for your program.

Open

Open

Within the Holidays event block, schedule an outbound message to send your away message to participants. Create logic events to turn participant messaging off that morning and back on that evening.

Custom dates in messaging schedules can be used to handle inbound texts sent by participants to your program on holidays. Go to Manage Study > Messaging > Schedules tab. If your program has keyword responses that are specific for holidays, then create a unique schedule called holidays that applies on the dates of your program holidays.

Go to the responses tab and configure how you want each response handled on holidays as below.

If your program has keyword responses that are shared across nights, weekends, and holidays, then create one schedule that combines these components and configure as above.