Building: Messaging

Owned by Stephanie Brown (Unlicensed)
Last updated: Jul 13, 2021 by Former user (Deleted)Version comment
2 min read

Create conversations for your participants using our messaging feature. You have the ability to build conversations in our platform like a survey via text message. Using conversations, participants can have both open ended responses and formatted answers with branching logic. Conversations can be scheduled or triggered based on certain keywords.

"Hi, Way to Health!" 

"Hi, valued customer, thank you for using W2H, are you loving this new conversations feature?" 

"Yes, it is awesome"                                                                       "No, I still have some questions"

 "Happy to hear it!"                                                                                               "We're here to help" 





*Note: Project managers will be the ONLY users who can access the messaging tab under manage study. You will also need to contact your W2H liaison to update your study's phone number configuration before you can use conversations.