Uses: if participant did not complete a survey on time or the survey is Staff Only survey
To complete a survey, go to Manage Participants and select the Participants page
Filter for that Study user and go to their Events tab
Find the survey you want to complete and on the far-right, select Complete
The survey should open up and you can then complete it and hit Complete
How can I re-complete/edit a survey once it's already been completed?
Once a survey is completed, there is no back button to allow you to change an answer if it was mis-entered
To edit a survey response:
Go to Manage Data, select the Survey you want to edit
Filter for participant under Study user
Once you find the survey result for the participant you are looking for, click the pencil icon on the far-right
A form will pop-up to allow you to change any answers and once you are done, click Save
To reopen a survey so you can re-complete it:
Go to Manage Participants and choose the Events page
Filter for participant under Study user and the survey under Event
Check the survey you want to open and Choose an action to Reopen
Once reopened, you can re-complete the survey:
Go to Manage Participants and select the Participants page
Filter for that Study user and go to their Events tab
Find the survey you want to complete and on the far-right, select Complete
The survey should open up and you can then complete it and hit Complete
What are logic preferences?
You can edit the logic preferences for participants for instances when a participant is on vacation and does not want to receive messages or you want to pause logic
There are 4 options for logic preferences:
Active: logic and conditional actions will run as scheduled.
Paused: Defined event logic and conditional actions (e.g. messaging, points accrual) are temporarily paused and queued. Once logic is re-activated the participant will receive all logic and conditional actions that have been queued.
Disabled: Defined event logic and conditional actions (e.g. messaging, points accrual) are being skipped. Event logic and conditional actions will not queue; when re-activated, the participant will receive logic and conditional actions from that point forward.
Silence Messages: Logic will run as scheduled, but participants will not receive any conditional message actions defined, even after logic is re-activated. Participants can still receive batch notifications sent from the Manage Participants page.
To edit the logic preference, go to Manage Participants and choose the Participants page
Filter for Study user and go to their General Info tab
Way to Health has a new feature that allows study staff to invite new users/research members to their site
Now you do not need to make a JIRA ticket to ask a Way to Health team member to create a new user account for new staff
To invite new users, go to Manage Study and navigate to the Personnel page
Under Manage Personnel, choose the Invite Users button
Type in their Name, Email, Username (you will create their unique username), Role and check-off All users receiving this invitation have been IRB approved or are exempt for clinical pilots
Remember, all users have to be IRB-approved before they can get access to Way to Health
After all the fields are completed, click Invite
If this user has access to Way to Health already (from a previous study), once you enter their name, it will appear under that field
Once you select their name, their email and username will auto-populate
Notification groups are a new feature developed to allow project managers control on their study staff receiving incident notifications
Users can no longer go into their Profile to edit their Alert Preferences
The Notification Groups can be found under Manage Study in the Personnel page
There are 5 default groups:
Project Manager Default, Research Coordinator Default, Provider Default, and Site Coordinator Default, No Notifications
Staff will automatically be assigned a notification group based on their role
Project Managers are able to:
Edit each default group
Create a new notification group
Assign study staff to a notification group
When should logic be Events (excluding events still open) vs. Events (including events still open)?
To determine if you want logic to include open events or exclude open events, relies on the type of event logic is looking at
If the logic is looking at a Collect Data event, you want the system to exclude events still open
This is because you do not want logic to run on a collect data event for the day that is currently open
Otherwise, it will read that day as non-compliant instead of realizing it is in-progress
If the logic is looking at an Administer a Survey event, you want the system to include events still open
This is because surveys can be completed before their event window is closed
Therefore, if the system excluded events still open, it would wait until the survey window was over instead of as soon as the participant had completed the survey
What does error code 30007 “Message Delivery - Carrier Violation” mean?
Marketers have over time realized that SMS is a cheap and more reliable method of reaching prospective customers. Similar to email, they have begun to spam us as consumers with junk. Because of this, carriers have begun to implement filtering to block these unwanted messages and just like email, sometimes valid messages get caught by this filter. The key difference between this and email is that you can still look at your spam messages but carrier filtering blocks these messages even before they get to the user’s phone so there is no way for the user to recover them. This is communicated to W2H via a 30007 error code via Twilio.
So, if a message is not delivered to a participant’s cell phone in W2H because of a 30007 error code, this means that the message was filtered out by the participant’s carrier and the patient / participant has not received this message.
We are seeing most of these issues with specific carriers - Sprint, T-Mobile and other smaller carriers using Sprint’s network (such as Boost Mobile).