Frequently Asked Questions - 2019

How do I link my study email to my W2H study site?

• To link an email to your Way to Health site, go to Manage Study
• Under Settings, click the pencil icon
• You will find a field for email address, you can enter your study’s email to this address
• It is important to link an email to your site because all messages that go out through email will contain that email in the footer
• If there isn’t a study email, we recommend linking the site with a research coordinator/project manager’s email
  
  

How do I manually edit device data?

• To manually edit data, first verify the device/data source has been configured to allow manual data entry:
  • Go to Manage Study
  • Under Data Sources, go to the Devices tab
  • Look for the device that you want to manually edit data for
  • Click the pencil icon
  • There will be a dropdown field for Allow manual data entry by project staff
  • This should be marked as Yes
  • If No was selected, you can click the dropdown and choose Yes
• Once you have verified the device was configured to allow manual data entry, go to Manage Data
• From the dropdown , select the device (Ex: Fitbit)
• A list of results will appear for data from the device you selected
• On the far right, you can select the pencil icon  to edit data
  • For most devices, Way to Health pulls data in on an hourly basis
  • Therefore, for each participant, a single day will have several results
  • For these devices, make sure to edit the result that was attached to an event
  • To do so:
    • Under Manage Data, select the device (Ex: Fitbit)
    • On the left, filter for Study user and Timestamp (from and to will be the same date)
    • Look under the Attached to Event column and identify which result is attached
    • Once identified, click the pencil icon  for that result to manually edit data attached to an event
  • Then, you can Re-apply Logic in the Events page to run logic on the manually edited data
    
    
    

What is the difference between the Triage page and the Incidents page?

• The Triage page is a new feature
  • Under Manage Participants, the Triage page shows a list of most recent incidents
  • The incidents in Bold are ones that have not been read
  • This list shows Participant ID/Name, Date of Incident, Brief Description
  • When clicking into each incident, a detailed view of that participant’s incidents will appear
    • You can view their Incidents, Profile, Events, Notifications, and Transactions
    • From the Incidents tab, you can select the incident and either Make a Comment, Add a Tag, or Resolve the incident
• If you want to get a list of all incidents for all participants, you can go to Manage Participants and choose Incidents
• If you want to get a list of all incidents for a specific participant, you can either:
  • Filter for Study user under Incidents page or
  • Go to Manage Participants, filter for Study user and there will be an Incidents tab under the participant’s profile
    
    
    

How do I complete a survey on the backend?

• Study staff are capable of completing a survey for participants on the backend (www.my.waytohealth.upenn.edu/waytohealth-backend/)
  • Uses: if participant did not complete a survey on time or the survey is Staff Only survey
• To complete a survey, go to Manage Participants and select the Participants page
• Filter for that Study user and go to their Events tab
• Find the survey you want to complete and on the far-right, select Complete
• The survey should open up and you can then complete it and hit Complete

How can I re-complete/edit a survey once it's already been completed?

• Once a survey is completed, there is no back button to allow you to change an answer if it was mis-entered
• To edit a survey response:
  • Go to Manage Data, select the Survey you want to edit
  • Filter for participant under Study user
  • Once you find the survey result for the participant you are looking for, click the pencil icon on the far-right
  • A form will pop-up to allow you to change any answers and once you are done, click Save
• To reopen a survey so you can re-complete it:
  • Go to Manage Participants and choose the Events page
  • Filter for participant under Study user and the survey under Event
  • Check the survey you want to open and Choose an action to Reopen
  • Once reopened, you can re-complete the survey:
  • • Go to Manage Participants and select the Participants page
    • Filter for that Study user and go to their Events tab
    • Find the survey you want to complete and on the far-right, select Complete
    • The survey should open up and you can then complete it and hit Complete

What are logic preferences?

• You can edit the logic preferences for participants for instances when a participant is on vacation and does not want to receive messages or you want to pause logic
• There are 4 options for logic preferences:
  • Active: logic and conditional actions will run as scheduled.
  • Paused: Defined event logic and conditional actions (e.g. messaging, points accrual) are temporarily paused and queued. Once logic is re-activated the participant will receive all logic and conditional actions that have been queued.
  • Disabled: Defined event logic and conditional actions (e.g. messaging, points accrual) are being skipped. Event logic and conditional actions will not queue; when re-activated, the participant will receive logic and conditional actions from that point forward.
  • Silence Messages: Logic will run as scheduled, but participants will not receive any conditional message actions defined, even after logic is re-activated. Participants can still receive batch notifications sent from the Manage Participants page.
• To edit the logic preference, go to Manage Participants and choose the Participants page
• Filter for Study user and go to their General Info tab
• Next to Logic preference, choose Edit
• Select the logic preference and hit Submit

How do I invite new research staff?

• Way to Health has a new feature that allows study staff to invite new users/research members to their site
  • Now you do not need to make a JIRA ticket to ask a Way to Health team member to create a new user account for new staff
• To invite new users, go to Manage Study and navigate to the Personnel page
• Under Manage Personnel, choose the Invite Users button
• Type in their Name, Email, Username (you will create their unique username), Role and check-off All users receiving this invitation have been IRB approved or are exempt for clinical pilots
  • Remember, all users have to be IRB-approved before they can get access to Way to Health
• After all the fields are completed, click Invite
  • If this user has access to Way to Health already (from a previous study), once you enter their name, it will appear under that field
  • Once you select their name, their email and username will auto-populate

How do I setup the Fitbit device to get MVPA data?

• We have recently developed a setting to collect time series data from Fitbit
• The time series data is used to calculate MVPA (medium-to-vigorous-physical-activity) in minutes
• If your study is using Fitbit device, you can configure it to receive MVPA data
• If you want to set it up, go to Manage Study and choose Data Sources
• Under Data Sources, look under the Devices tab
• For Fitbit Pedometer, click the pencil icon
• Go to Advanced Settings and select Yes under the dropdown for Collect time series data

What are the incident notification groups?

• Notification groups are a new feature developed to allow project managers control on their study staff receiving incident notifications
  • Users can no longer go into their Profile to edit their Alert Preferences
• The Notification Groups can be found under Manage Study in the Personnel page
• There are 5 default groups:
  • Project Manager Default, Research Coordinator Default, Provider Default, and Site Coordinator Default, No Notifications
  • Staff will automatically be assigned a notification group based on their role
• Project Managers are able to:
  • Edit each default group
  • Create a new notification group
  • Assign study staff to a notification group

When should logic be Events (excluding events still open) vs. Events (including events still open)?

• To determine if you want logic to include open events or exclude open events, relies on the type of event logic is looking at
• If the logic is looking at a Collect Data event, you want the system to exclude events still open
  • This is because you do not want logic to run on a collect data event for the day that is currently open
  • Otherwise, it will read that day as non-compliant instead of realizing it is in-progress
• If the logic is looking at an Administer a Survey event, you want the system to include events still open
  • This is because surveys can be completed before their event window is closed
  • Therefore, if the system excluded events still open, it would wait until the survey window was over instead of as soon as the participant had completed the survey

What does error code 30007 “Message Delivery - Carrier Violation” mean?

• Marketers have over time realized that SMS is a cheap and more reliable method of reaching prospective customers. Similar to email, they have begun to spam us as consumers with junk. Because of this, carriers have begun to implement filtering to block these unwanted messages and just like email, sometimes valid messages get caught by this filter. The key difference between this and email is that you can still look at your spam messages but carrier filtering blocks these messages even before they get to the user’s phone so there is no way for the user to recover them. This is communicated to W2H via a 30007 error code via Twilio.
• So, if a message is not delivered to a participant’s cell phone in W2H because of a 30007 error code, this means that the message was filtered out by the participant’s carrier and the patient / participant has not received this message.
• We are seeing most of these issues with specific carriers - Sprint, T-Mobile and other smaller carriers using Sprint’s network (such as Boost Mobile).